Logo Design Valley guarantees you unlimited revisions according to your selected design packages. Customers can ask for revisions as per the package, and no additional fee will be charged. However, the design and concept will remain the same and the revision turnaround time would be 72 hours (3 days) for the Basic package, 120 hours (5 days) for Professional package, and 168 hours (7 days) for the Premium package.
Logo Design Valley ensures 100% customer satisfaction with our unlimited free Revision Policy, which enables you to improve on your initial design brief free of charge through your account area.In case of any duplicate charge due to processing error, failing to fulfill any of your special designing requirements, or not being able to complete your design order as per the delivery policy, your complete design order amount will be refunded.In case of any dissatisfaction from any design services provided by Logo Design Valley, you can submit a refund request within five days of your initial designs’ completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within five days of initial designs’ delivery. For any Special / Combo packages, the same refund policy will be applicable as for the single design packages. Your refund would be processed as per the conditions below:
If the request for refund is made before the order delivery, you would be eligible for a Full Refund (less 10% service & processing fee). All refund requests should be communicated to the support department. Logo Design Valley, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case to case basis.
1: Claim your refund specifying your concern by contacting us via phone, chat, or email.2: We will try to resolve your concern by virtue of our revision policy as soon as possible, or else an email for the refund request will be sent to you from our refund department.
1: Since the design rights would now be transferred to the company, you will no longer have the right (direct or indirect) to use any response or other content, work product, or media, nor will you have any ownership of it.2: Working in collaboration with the Government Copyright Agencies, Logo Design Valley would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future.
The Account Area is a platform that allows customers to communicate conveniently. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain about using the area, you may contact the customer support team at any time for assistance.
In order to provide you the desired satisfaction, our team delivers the designs according to your specifications and needs. The designs are created after thorough research and analysis that ensures that the design quality and uniqueness is maintained throughout. 100% Satisfaction Guarantee Our free multiple revision offer ensures that you get 100% satisfaction. We rework the ordered design and keep on revising it until you are completely satisfied. We also provide coordination with your printing company for free, if required.
All design order files are delivered to the Account Area as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to the date and time of design order delivered to the client’s account area. A 10% amount of the total fee will be charged for processing the order. We deliver all our customized design orders via an e-mail within 2 to 3 days of receiving the order. We offer a RUSH DELIVERY service through which you can have your first logo samples within 24 hours by paying just $75 extra! For further assistance, contact our 24/7 Customer Support service.
Once an artwork is approved, and the final file is sent to the client after the complete payment, the client owns all the rights of the paid design. All the claims and copyrights of the design are then transferred to the client.
Logo Design Valley may revise these terms of utilization for its site at any time, without any notification. By utilizing this site, you are consenting to be bound to the latest variant of these Terms and Conditions of Use.
The client retains full ownership of the logos, the drafts, and all related materials. The Website retains the right to use the logos solely for promotional purpose, including them as part of our portfolio, and should under no circumstances sell or use them for profit unless explicitly authorized by the client. The client has the right to use the design, graphics, logos, and text contained, at their discretion. The Website should use the logos in a fair and legal manner, which does not damage the client’s reputation and integrity.
We keep a record of your finalized design once we provide you the final files. If you require the final files again in the future, we can send them to you at your request. The data will be maintained for a period of 6 months, after which the files will be permanently deleted.
You agree that Logo Design Valley is not liable for any correspondence from email address (es) other than the ones followed by our own domain, i.e., “…@logodesignvalley.com” or/and any toll-free number that is not mentioned on our website. Logo Design Valley should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility for any communication through email address (es) under our own domain name or/and via toll-free number i.e. already mentioned on the Logo Design Valley Website.
We offer 24-Hour Customer Support to address your queries and questions. You can contact us at any time on our toll-free number: +1-800-664-4191
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